Frequently Asked Questions
Everything you need to know about professional-grade kitchenware and delivery.
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though specialized heavy equipment may require additional transit time via freight.
Can I purchase items for my home kitchen, or do you only sell to restaurants?
While we specialize in commercial-grade supplies, our products are available to everyone. Home chefs love our equipment for its durability and professional performance.
What is your return policy for kitchen supplies?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that certain commercial equipment may be subject to a restocking fee.
Do you offer bulk discounts for large facility outfitting?
Yes, we provide competitive volume pricing for large-scale projects and restaurant openings. Please contact our sales team directly for a custom quote.
Are your products covered by a warranty?
Most of our professional equipment comes with a manufacturer's warranty. The duration and coverage vary by brand and product type; details can be found on individual product pages.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.