Returns & Exchanges
At s.t.o.p Restaurant Supply, we want to ensure you are completely satisfied with your professional-grade kitchenware and home equipment. If a product does not meet your expectations, you may return unused items in their original packaging within 30 days of purchase.
Initiate Your Request
Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original manufacturer's packaging, ensuring all manuals, accessories, and protective inserts are included.
Ship to Warehouse
Affix the provided shipping label or address the package to our central distribution center, ensuring the RMA number is clearly marked on the exterior.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing